Privacy Policy

Privacy Policy – Lawn & Drive Revive

This policy explains how Lawn And Drive Revive collects, uses and protects your personal information when you visit lawnanddriverevive.com, request a quote or use our services.

1. Who we are

Lawn And Drive Revive is a family-run business based in Shrewsbury, Shropshire, providing artificial grass, imprinted concrete, resin driveways and patios, and driveway and patio cleaning across Shropshire, Cheshire, Mid-Wales and the West Midlands.

We are the data controller for the personal information described in this policy. If you have any questions about it, contact us:

Address: Shrewsbury, Shropshire, SY1 4FE

Phone: 07841 391156 or 07307 211446

Email: [email protected]

Website: https://lawnanddriverevive.com

2. Information we collect

We only collect the information we need to respond to you and carry out work for you.

Information you give us — when you fill in our quote or contact form, call, text or email us, or book a site visit:

Your name

Phone number and email address

Property address and postcode

Details of the work you're interested in, including photos or measurements you send us

Any other information you choose to include in your message

Information collected automatically — when you use our website:

Technical data such as your IP address, browser type, device and pages visited

Information collected through cookies and similar technologies (see section 6)

Information from calls and messages — if you call us and we can't answer, our phone system may record your number and send you a text message so we can follow up your enquiry.

3. How we use your information

Under UK data protection law (the UK GDPR and the Data Protection Act 2018) we must have a lawful basis for using your personal information.

What we use it for

Lawful basis

Responding to enquiries and preparing quotes

Steps taken at your request before entering a contract

Arranging site visits, carrying out work and providing aftercare

Performance of a contract

Managing your 10-year installation guarantee

Performance of a contract

Invoicing, payments and keeping business records

Legal obligation

Following up enquiries and asking for feedback or reviews

Legitimate interests

Sending marketing messages

Consent (or legitimate interests for existing customers, where the law allows)

Keeping our website secure and improving how it works

Legitimate interests

Non-essential cookies and analytics

Consent

We do not sell your personal information, and we do not use it for automated decision-making that has a legal or similarly significant effect on you.

4. Messages and marketing

When you send us an enquiry, we may contact you by phone, text message (SMS) or email about that enquiry, your quote or work we are carrying out for you. This can include appointment reminders and requests for a review once a job is complete.

We will only send you promotional messages, such as offers or seasonal reminders, where you have agreed to receive them or where you are an existing customer and we are telling you about similar services. Every marketing message gives you a simple way to opt out.

You can stop messages at any time by:

Replying STOP to any text message

Clicking unsubscribe in any email

Calling or emailing us using the details in section 1

Message and data rates from your network provider may apply.

5. Who we share your information with

We do not subcontract our installation work, so your details stay with our own team. We only share personal information with trusted service providers who help us run the business, and only as much as they need:

Website, forms and customer communications — our website, enquiry forms, text messaging and email tools are provided by a CRM platform (LeadConnector / HighLevel) and managed on our behalf by our marketing agency, Scaleware

Hosting and IT providers — to host our website and store data securely

Accountants and payment providers — to process payments and meet tax obligations

Review platforms such as Google — if you choose to leave a review

Authorities or regulators — where we are required to by law

These providers act on our instructions and must keep your information secure and confidential.

International transfers: some of our providers, including our CRM platform, store data outside the UK, such as in the United States. Where this happens, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or the UK-US Data Bridge.

6. Cookies

Cookies are small text files placed on your device when you visit a website. We use:

Essential cookies — needed for the website and enquiry forms to work properly. These cannot be switched off.

Analytics and marketing cookies — help us understand how visitors use the site and measure our advertising. We only use these with your consent.

You can change or withdraw your consent at any time through our cookie banner, or by adjusting your browser settings to block or delete cookies. Blocking some cookies may affect how the website works.

7. How long we keep your information

Enquiries that don't go ahead: up to 2 years from our last contact

Customer records: for the length of your installation guarantee (up to 10 years) plus 1 year, so we can honour guarantee claims

Financial records: 6 years, as required by HMRC

Marketing preferences: until you opt out, after which we keep a record so we don't contact you again

8. Keeping your information secure

We use appropriate technical and organisational measures to protect your information, including secure, password-protected systems and limiting access to people who need it. No method of sending data over the internet is completely secure, but we take reasonable steps to protect what you send us.

9. Your rights

Under UK data protection law you have the right to:

Ask for a copy of the personal information we hold about you

Ask us to correct information that is wrong or incomplete

Ask us to delete your information

Ask us to restrict or object to how we use it, including for marketing

Ask us to transfer your information to another organisation

Withdraw your consent at any time, where we rely on consent

To use any of these rights, contact us using the details in section 1. We will respond within one month. There is normally no charge.

10. Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.